If something is wrong with your order — missing items, incorrect items, or quality concerns — please contact us immediately. We want to make it right.
Refunds are handled on a case-by-case basis. If we made an error with your order, we will issue a full or partial refund to your original payment method. Refunds typically take 5-10 business days to appear on your statement.
If you need to cancel an order, please contact us as soon as possible. Orders that have already entered preparation may not be eligible for a full refund.
Call us at (559) 266-5500 or email info@kockys.com.
Last updated: March 2026